Question 1

How does planting work?

Accepted Answer

After purchase, we plant your tree within 30 days in partner areas. You receive the first photo at Month 0.

Question 2

When do I receive photos?

Accepted Answer

Photos are sent at Month 0 (planting), between 6-12 months, and at 24 months when applicable.

Question 3

How do I access my public page?

Accepted Answer

After planting, you receive a unique link by email. You can also access it through your dashboard.

Question 4

What happens if the tree doesn't thrive?

Accepted Answer

We have a 24-month replanting guarantee. If the sapling doesn't thrive, we replant at no additional cost.

Question 5

Can I choose the species?

Accepted Answer

In the base product, we choose the ideal species for the biome. With Premium Native Species, you can upgrade to larger and rarer species.

Question 6

How does payment work?

Accepted Answer

We accept credit card (multi-currency) and Pix (BRL). We issue invoices for all purchases.

Help Center

Resources